As long as the eSIM has not yet been installed and activated, cancellation is possible in many cases. Please contact us as soon as possible.
A refund for your pre-installed eSIM profile is only possible if you have not used the purchased data. If you have already used your data plan, your refund request will be declined.
To request a refund, please contact customer service (via our online form or by email) and attach the payment receipt (or payment confirmation) within 14 working days of the purchase date.
If your mobile phone is incompatible with eSIM and you are therefore unable to use the data plan, we may consider a refund. To request a refund, please contact customer service (via our online form) and attach the proof of payment (or payment confirmation) within 14 working days of the purchase date.