Find quick answers to frequently asked questions.

Frequently asked questions

  • What is an eSIM?

    An eSIM is a digital SIM card that is built directly into your device. You don't need a physical SIM card and can simply install your plan directly on your phone.

  • How do I install the eSIM?

    After purchase, you will receive instructions by email. In most cases, you simply scan a QR code or follow the steps in the email—and you're connected.

  • Is my device compatible with WonderSim's eSIM?

    Almost all newer iPhones, Samsungs, Pixels, and many other devices are compatible.

  • Can I keep my normal SIM card while using WonderSIM?

    Yes, you can keep your normal SIM card. With the eSIM, you simply use a second digital mobile phone profile – ideal for travelling

  • How long is my purchase valid?

    Pre-downloaded eSIM data plans in the form of QR codes are valid for 6 months from the date of purchase.

  • What happens if I don't use all my data before the expiry date?

    Unused data expires after the expiry date and cannot be transferred to other packages.